Frequently Asked Legal Questions
We collect your name, date of birth, email address, phone number and banking details to verify your identity and process deposits and withdrawals. Bank account or mobile wallet name must match your account holder name. This information is required by our payment and compliance systems.
Account data is retained for the duration of your membership. Transaction records from DANA, OVO, GoPay and QRIS deposits are kept for operational and legal compliance purposes. You can request details on our exact retention timeline by contacting support.
Yes. Contact our support team via live chat or email to request a full data export. We include your account registration details, all transaction logs, deposit and withdrawal records, and game history. Response time is typically 14 days. The export is free.
If access is limited, we notify you and explain the reason. You can request clarification from our support team in writing. Where local law permits, you may appeal or request account reactivation. We maintain records of all account actions for your reference.
We verify your name, date of birth and banking details during account setup. On first withdrawal, we confirm your identity matches your bank or mobile wallet account. Subsequent withdrawals may require additional verification depending on amount and frequency.
Your login password is encrypted and never shared. We use session timeouts and multi-factor options to prevent unauthorized access. If you suspect unauthorized activity, contact support immediately. We investigate all account security reports within 24 hours.
You can request account closure and data deletion by contacting our support team. Operational and transaction records required by law are retained as specified. Non-essential personal data can be deleted where local law permits. Request processing takes up to 14 days.
