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Our Terms & Conditions Explained

When you open an account with shiobet88, you're entering into a clear set of rules that protect both you and our platform.

Account creation rulesDeposit & withdrawal termsDispute resolution path
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shiobet88 Our Terms & Conditions Explained
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How to Contact Us About Your Account

If you have questions about how these terms apply to your account, or if you need to dispute a transaction, we're here to help.

Live Chat Open the chat widget inside your account lobby or on this site.
Email Support Send account or terms-related questions to our support inbox.
In-Account Tickets File a support ticket from your account settings under 'Help & Disputes'.
HOW WE PROTECT YOU

Data Security & Account Safeguards

Our Terms & Conditions include detailed provisions for how we handle your personal data, account security and payment information.

Encryption Standard

All deposit, withdrawal and account login data travels through TLS 1.2 or higher encryption. Your payment credentials are tokenized by DANA, OVO, GoPay and QRIS, not stored on our servers.

Data Retention

We keep your account and transaction history for seven years as required by Indonesia payment regulations. After account closure, personal details are archived for two years, then deleted unless a dispute is pending.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand how you use the site. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without breaking your account access.

Account Recovery

If your account is compromised, contact support immediately. We disable your current session, verify your identity via email, and walk you through a password reset. Two-factor authentication is available in your settings.

Dispute & Chargeback Rights

You have the right to dispute any transaction within thirty days. We investigate disputes in partnership with your payment provider and respond with findings or a refund within ten business days.

Request Data or Changes

Email support with your account email and request a data export, information update or account detail correction. We process these requests within five business days of verification.

Terms & Conditions FAQ

These are the questions we hear most often from players in Semarang, Makassar and across Indonesia about what our Terms & Conditions mean for their account.

You can request account closure at any time through your settings. Your balance remains in your account for thirty days; after that, we may transfer unclaimed funds to a dormant account reserve. If you wish to withdraw before closing, complete the withdrawal first. Closure is immediate and irreversible, so confirm your balance and pending bets before proceeding.

Deposit references depend on your payment method—DANA, OVO, GoPay and QRIS each have provider-set daily caps. Withdrawals from your account balance have no daily limit, but processing times vary by payment rail. Withdrawals via DANA or OVO typically complete within two hours; QRIS and bank transfer may take two to four hours depending on your bank.

Account verification confirms your identity and payment address match our records and local regulations. You'll need to provide your ID number, upload a photo of your ID, and confirm your registered email. Verification usually completes within one hour during business hours. Until verified, withdrawals are blocked but deposits and play remain available.

Disputes must be filed within thirty days of the transaction. We investigate immediately and coordinate with your payment provider. Most disputes are resolved within ten business days. If we find the charge was correct, we'll explain why; if the charge was an error, we issue a refund to your original payment method within two business days of resolution.

Email can be updated in your account settings without verification. Username cannot be changed once set. To change your payment method, add a new payment rail in the wallet section and set it as default for future deposits. Existing balances from old payment methods remain accessible from any registered method.

Inactive accounts (no login for twelve months) are flagged for review but not automatically closed. Your balance is secure and remains yours. If your account is flagged, we send an email asking you to confirm you still want the account open. Respond within thirty days or the account may be closed and your balance transferred to dormant reserve after an additional thirty days.

We do not charge deposit or withdrawal fees. DANA, OVO, GoPay and QRIS may apply their own transfer fees depending on transaction size; check your payment app for details. All fees charged by payment providers are transparent before you confirm the transaction, so you know the exact amount reaching your account.

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